koysoTerms of Use

These terms govern your use of the koyso platform, including our sportsbook, live-casino tables, slot games, and account services. We set out what we expect from you as a user, what you can expect from us, and how disputes are resolved. By creating an account on koyso, you agree to these terms.

Our platform operates in supported jurisdictions only. We do not offer services in regions where online gaming is prohibited by local law. Users are responsible for verifying that their access to and use of koyso complies with their own jurisdiction's regulations. We maintain these terms to protect both our users and our platform, and we enforce them consistently across all account types and game categories.

Last updated: This document reflects our current policy. We may update these terms from time to time. Continued use of koyso after changes are posted constitutes your acceptance of the updated terms.

Account Opening and User Eligibility

When you open an account on koyso, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by law from using our platform. We require accurate personal information during registration, including your full name, date of birth, email address, and phone number. You are responsible for keeping this information current. If your details change—particularly your address or contact information—you must update them in your koyso account settings.

We conduct Know Your Customer (KYC) verification before you can deposit or withdraw funds. This involves submitting a government-issued ID and proof of address. Verification typically takes a few hours during business days. We may request additional documentation if we have concerns about your account or if regulatory requirements demand it. Failure to complete verification when requested may result in account suspension or closure.

You may not open multiple accounts on koyso. If we detect duplicate accounts, we reserve the right to close all associated accounts and forfeit any balances. You also may not use koyso on behalf of another person or allow others to use your account. Your account is personal and non-transferable.

Deposits, Withdrawals, and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing timeline and terms. mobile banking and local payment deposits typically confirm within minutes; bank transfers may take longer. We do not charge deposit fees, but your payment provider may. Withdrawal requests are processed back to your original payment method. We do not offer subject to verification, but we process requests during standard business hours.

Your account balance on koyso represents funds you have deposited and any winnings or losses from your gameplay. You may withdraw your balance at any time, subject to verification requirements. We reserve the right to hold withdrawals if we suspect fraudulent activity or if additional verification is needed. If your withdrawal is delayed, our support team can provide an update on the status and expected timeline.

We do not accept third-party payments. Deposits must come from an account registered in your name. If we detect deposits from other sources, we may freeze your account pending investigation. This protects both you and our platform from money-laundering risks.

Deposit: Funds added to your koyso account via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account. Deposits are final once confirmed.
Withdrawal: Funds removed from your koyso account and returned to your original payment method. Subject to verification and standard processing windows.
Balance: Your current account balance on koyso, reflecting deposits, gameplay results, and any pending withdrawals.
Verification: KYC process requiring government ID and proof of address. Mandatory before withdrawal and may be requested at any time.

Gameplay, Markets, and Settlement

All games and markets on koyso operate according to published rules. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run on scheduled tournament windows. Live-casino tables (blackjack, roulette, baccarat, Dragon Tiger) operate during designated hours. Sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton) settle based on official results from the relevant governing body.

We settle all wagers automatically once the outcome is confirmed. If a market is voided (for example, if a match is cancelled or postponed indefinitely), stakes are refunded. We do not offer manual settlement reviews or exceptions based on personal circumstances. All gameplay is final once the result is recorded in your account history.

We reserve the right to suspend or close markets if we detect suspicious activity, technical issues, or regulatory concerns. If a market is suspended before settlement, we will notify you and explain the reason. Refunds are issued where appropriate.

Prohibited Conduct and Account Closure

We prohibit the following on koyso: using automated tools or bots to access our platform, attempting to manipulate game outcomes, colluding with other users to exploit bonuses or markets, using multiple accounts to circumvent limits, and engaging in money laundering or fraud. We also prohibit harassment of our staff, sharing your account credentials, and accessing koyso from prohibited jurisdictions.

If we detect prohibited conduct, we may suspend or permanently close your account without notice. Any balance in a closed account may be forfeited. We may also report suspected illegal activity to relevant authorities. We do not offer refunds for accounts closed due to violation of these terms.

You may close your account at any time by contacting our support team. Once closed, you may not reopen it under the same details. If you wish to return to koyso, you must register as a new user and complete verification again.

On koyso, we enforce these terms consistently to maintain a fair and secure platform for all users. Transparency and accountability guide our approach to account management, dispute resolution, and regulatory compliance.

koyso Compliance Team

Dispute Resolution and Complaints

If you have a complaint about your account, a settlement decision, or our service, contact our support team during business hours. We maintain multilingual support and aim to respond to complaints within a standard timeframe. We will investigate your complaint and provide a written response explaining our findings and any action taken.

If you are not satisfied with our response, you may escalate your complaint to our management team. We will conduct a further review and provide a final decision. We do not offer external arbitration or mediation services; all disputes are resolved through our internal process.

Our services are available only where local law permits. If you believe koyso is operating illegally in your jurisdiction, you may report this to your local gaming regulator. We comply with all applicable laws in supported jurisdictions.

Data Protection and Privacy

We collect personal information to operate koyso and comply with regulatory requirements. This includes your name, contact details, payment information, and gameplay history. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and improve our platform. We do not sell your data to third parties. We share information with payment providers and regulatory authorities only as required by law.

Your data is stored securely on our servers. We use encryption and standard security practices to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against all threats. You are responsible for keeping your password confidential and for all activity on your account.

Limitation of Liability

We provide koyso on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of koyso, including loss of profits or data. Our total liability to you is limited to the amount you have deposited on koyso in the preceding 12 months.

We are not responsible for delays or failures in payment processing caused by your bank, payment provider, or network issues. We are also not liable for market decisions made by third parties (such as sports governing bodies) or for technical issues beyond our control.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer koyso in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We reserve the right to restrict access from any jurisdiction at any time.

These terms are governed by the laws of the jurisdiction in which koyso operates. Any disputes arising from these terms or your use of koyso are subject to the exclusive jurisdiction of that jurisdiction's courts. You waive any right to dispute jurisdiction or venue.

Contacting koyso Support

If you have questions about these terms or need assistance with your account, contact our support team through your koyso dashboard. We offer English-language support during standard business hours. We maintain a FAQ section covering common topics, and our team is available to help with account issues, payment questions, and dispute resolution.

Our commitment on koyso is to operate transparently, enforce these terms fairly, and provide responsive support to all users. By using koyso, you acknowledge that you have read, understood, and agree to be bound by these terms of use.