koysoPrivacy Policy

This page describes what we collect when you use koyso and how we keep that data protected. We understand that your personal information—name, contact details, payment data, and gameplay history—is sensitive. We handle it securely, share it only where necessary for operation and compliance, and give you control over how your data is used.

Our privacy practices on koyso reflect a commitment to transparency and security. We collect data only to operate the platform, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), verify your identity for regulatory compliance, detect fraud, and improve your experience. We do not sell your information, and we do not share it with marketers or advertisers without your consent.

Our servers may sit outside your jurisdiction, but all data is encrypted in transit and at rest. We comply with applicable data protection laws in the jurisdictions where koyso operates. If you have questions about how we handle your data, contact our support team during business hours.

What Data We Collect on koyso

When you create an account on koyso, we collect your full name, date of birth, email address, and phone number. These are required to register and to send you account confirmations and support communications. We also collect your home address for verification purposes and to comply with anti-money-laundering regulations.

For payment processing, we collect payment method details. If you deposit via DANA, e-wallet, mobile banking, or local payment, we store your mobile number or e-wallet ID associated with that account. If you use bank virtual accounts (online payment, e-wallet, mobile banking, local payment), we record your bank account number and the virtual account code we issue. If you use online payment or e-wallet, we log the transaction reference. We do not store your full card numbers or passwords—payment providers handle that encryption.

We also collect your gameplay history: every slot tournament you join on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways; every live-casino table session; every sportsbook wager on Liga 1, Piala AFF, Champions League, or other markets; and every esports bet on Mobile Legends, Free Fire, or PUBG Mobile. This data is stored in your account history and helps us provide settlement records and account statements.

We collect technical data: your IP address, browser type, device information, and timestamps of your activity. This helps us detect fraud, track session security, and identify technical issues affecting your experience.

Personal Data: Name, date of birth, email, phone, address. Required for account registration and identity verification.
Payment Data: Payment method details (e-wallet IDs, bank account info, virtual account codes). Used only for deposits and withdrawals.
Gameplay History: Slot entries, live-casino sessions, sportsbook wagers, results. Stored for account transparency and settlement records.
Technical Data: IP address, browser type, device info, timestamps. Used for fraud detection and session security.

How We Use Your Data on koyso

We use your personal data to operate koyso. This includes creating and maintaining your account, processing your deposits and withdrawals, verifying your identity through KYC checks, and settling your wagers. We also use your data to communicate with you about account status, payment confirmations, and support responses.

We use your gameplay history to generate your account statements and transaction records. You can view this history anytime in your koyso dashboard. We also use it to detect patterns of fraud or suspicious activity—for example, if we see multiple accounts from the same IP address or repeated failed verification attempts, we investigate.

We use your technical data to improve platform security and performance. We analyse traffic patterns to identify and fix bugs, optimise server load during peak times (such as Liga 1 matchdays or Piala AFF tournaments), and detect distributed attacks or bot activity.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not share your gameplay history with advertisers or data brokers.

Third Parties and Data Sharing on koyso

We share your data with third parties only where necessary to operate koyso or comply with law. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual account transactions) receive your payment method details and transaction amounts. These processors are bound by confidentiality agreements and use your data only to process your deposits and withdrawals.

We share your identity verification documents with our KYC verification provider. This third party checks your government ID and address proof against official records. Once verification is complete, we retain your documents but do not share them further unless law requires it.

We may share your data with law enforcement, financial regulators, or anti-money-laundering authorities if we receive a legal request or if we detect activity that suggests money laundering, fraud, or other illegal conduct. We comply with such requests as required by law.

We do not share your data with marketing partners, analytics companies, or social media platforms. We do not use your information to build advertising profiles or to target you with ads.

On koyso, your data is treated as a trust. We encrypt it, limit access to authorised staff, and share it only where operation or law demands. Transparency and security guide every decision we make about your information.

koyso Data Protection Team

Data Security and Storage on koyso

We encrypt all data in transit using industry-standard TLS (Transport Layer Security). When you log into koyso, your credentials travel over an encrypted connection. When you submit payment details or identity documents, they are encrypted before transmission to our servers.

We store your data on secure servers with restricted access. Only authorised koyso staff can view your personal information, and only for legitimate operational or compliance purposes. We use role-based access controls: support staff see only what they need to help you, compliance staff see only verification documents, and payment staff see only transaction records.

Our servers may be located outside your jurisdiction. However, all data is encrypted at rest, meaning it is unreadable without the encryption key. We maintain backups of your data for disaster recovery, and these backups are also encrypted.

We retain your data for as long as your account is active and for a period after closure to comply with financial and anti-money-laundering regulations. Once retention periods expire, we securely delete your data. You can request deletion of your account at any time by contacting our support team, though we may retain some data if required by law.

Your Rights Regarding Your Data on koyso

You have the right to access your data. You can view your personal information, payment history, and gameplay history anytime in your koyso account settings. You can also request a complete data export by contacting our support team.

You have the right to correct inaccurate data. If your name, address, or contact details change, you can update them in your account settings. If you notice an error in your payment or gameplay records, contact our support team and we will investigate.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We will delete your personal information once applicable retention periods expire. Some data may be retained for regulatory compliance.

You have the right to object to certain uses of your data. If you do not wish to receive account notifications or support communications, you can adjust your preferences in your account settings. However, we will continue to send you legally required notices and payment confirmations.

Cookies and Tracking on koyso

We use cookies to maintain your login session and to remember your preferences (such as language and timezone). These are essential cookies and cannot be disabled without affecting platform functionality. We do not use cookies for tracking or advertising purposes.

We do not use third-party analytics or advertising cookies. We do not track your behaviour across other websites. We do not share cookie data with external parties.

Contacting Us About Your Data on koyso

If you have questions about our privacy practices, want to access or delete your data, or wish to exercise any of your rights, contact our support team through your koyso account dashboard. We offer English-language support during standard business hours. We will respond to data requests within a reasonable timeframe, typically within a few business days.

Our commitment on koyso is to handle your data with care, transparency, and security. We believe privacy is a right, not a privilege. By using koyso, you acknowledge that you have read and understood this privacy policy.