koyso Legal Notice

Our services on koyso are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited, and we ask every user to verify that their access and use comply with the laws of their own jurisdiction before creating an account or depositing funds.

This legal notice sets out the terms of service availability, account eligibility, user responsibilities, and our limitations of liability. It complements our full Terms and Conditions and Privacy PolicyTogether, these documents form the legal framework governing your relationship with koyso.

koyso operates as an online gaming and sportsbook platform. We provide slot games, live-dealer tables, sportsbook markets, and esports coverage to users in supported jurisdictions. Continued use of koyso constitutes acceptance of this legal notice.

Jurisdiction and Service Availability on koyso

Our services are available only where local law permits online gaming and wagering. We do not determine your jurisdiction for you. Instead, we place the responsibility on you to verify that your location permits access to koyso before you register or deposit funds. Your jurisdiction is typically determined by your country of residence or the country in which you are physically located at the time of access.

We operate within a restricted set of jurisdictions. Players in supported regions across Indonesia—including Jakarta, Surabaya, Bandung, Medan, and Semarang—may access our platform where local law permits. However, we do not offer services in jurisdictions where online wagering is prohibited by national, state, or local law. It is your responsibility to verify that access is legal in your location.

If you access koyso from an unsupported jurisdiction or if your jurisdiction prohibits online gaming, we may suspend or close your account. We reserve the right to refuse service or cancel transactions if we determine that your jurisdiction does not permit our services.

Jurisdiction Check: You are responsible for verifying that your jurisdiction permits access to koyso before registering.
Service Availability: koyso is available only where local law permits. We do not offer services in prohibited jurisdictions.
Account Suspension: We may suspend or close accounts if we detect access from unsupported jurisdictions or prohibited locations.

Account Eligibility on koyso

To open an account on koyso, you must be of legal age in your jurisdiction. In most jurisdictions, this is 18 or older, but requirements vary. You are responsible for verifying your jurisdiction's age requirement before creating an account.

You must provide accurate, truthful information when registering on koyso. Your full name, date of birth, email, phone number, and address must match your legal identity documents. During KYC verification, we cross-check this information against government-issued identification. False or misleading information is grounds for immediate account closure and forfeiture of any balance.

You must not create multiple accounts on koyso. One person, one account. If we detect multiple accounts from the same individual or household, we may close all accounts and suspend access. You must not use koyso on behalf of another person or as a nominee.

You must be able to enter into a legally binding contract. If you are a minor in your jurisdiction or lack legal capacity, you may not use koyso. We reserve the right to request proof of age or legal capacity at any time.

Your Responsibility as a koyso User

Users are responsible for verifying that access and use of koyso comply with the laws of their own jurisdiction. This is not a disclaimer we hide in small text—it is a central principle of how koyso operates. If you live in or access koyso from a jurisdiction where online gaming is prohibited, you are breaking that jurisdiction's law, not ours. koyso cannot be held liable for your violation of local law.

You are responsible for the security of your account. Do not share your password. Do not allow others to use your account. If your account is compromised, notify our support team immediately. We do not hold koyso liable for unauthorised access resulting from your own negligence or failure to secure your credentials.

You are responsible for understanding the rules of every game or market you engage with on koyso. Before you enter a tournament on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, before you join a live-dealer table, or before you place a sportsbook wager on Liga 1, Piala Indonesia, Piala AFF, or any other market, read the rules. We provide game rules, settlement procedures, and market specifications upfront. Lack of understanding does not entitle you to a refund or reversal.

At koyso, we believe users must bear responsibility for their own jurisdictional compliance and account security. We provide the platform and the information. You make the decisions.

koyso Legal Team

Payment Methods and Deposit/Withdrawal on koyso

We accept eight payment methods in Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits via any of these methods are processed by third-party payment providers. We do not hold your funds—they flow directly from your payment method to our platform. Withdrawals reverse the flow: funds return to the payment method you used to deposit.

You are responsible for ensuring that your payment method is legally yours and that using it complies with your jurisdiction's law. If you deposit using a payment method that does not belong to you or if your jurisdiction prohibits such transfers, you are liable for that violation, not koyso.

Deposit and withdrawal timelines vary by payment method and by payment provider. We do not guarantee subject to verification. Standard processing windows are provided during account setup. If a transaction is delayed beyond the standard window, contact our support team. We investigate all delays with our payment providers, but we cannot force faster processing than the provider allows.

Limitation of Liability on koyso

koyso provides the platform, games, and markets "as is". We make no warranty that the platform is error-free, uninterrupted, or free from technical issues. We make no warranty about game outcomes or odds. We make no warranty about payment processing speed.

To the extent permitted by law, koyso is not liable for:

Loss of funds due to unauthorised account access, lost passwords, or your own negligence.
Technical outages, server downtime, or connection failures beyond our direct control.
Payment processing delays, reversals, or failures by third-party payment providers.
Game malfunctions or disputed outcomes, except where we confirm an error in our game engine or settlement system.
Your use of koyso in violation of your jurisdiction's law.
Loss, damage, or injury arising from your participation in games or markets on koyso.

If you suffer a loss on koyso that you believe is due to our error or negligence, you may file a complaint with our support team. We will investigate. If we confirm an error on our side, we will make a good-faith remedy. If we cannot confirm an error, we are not obligated to refund or reverse your transaction.

Data, Privacy, and Regulatory Compliance on koyso

For a detailed explanation of how we collect, store, and use your data, refer to our Privacy PolicyIn summary, we collect your personal information (name, address, contact details), payment information (payment method details), and gameplay history (transactions and results). We use this data to operate the platform, process payments, verify your identity, detect fraud, and comply with anti-money-laundering regulations.

We may share your data with third-party payment processors, KYC verification providers, and law enforcement or regulatory authorities if required by law. We do not sell your data to marketers or advertisers. We encrypt all data in transit and at rest.

We comply with applicable data protection laws in the jurisdictions where koyso operates. Our servers may be located outside your jurisdiction, but all data is encrypted. If you have privacy concerns or wish to exercise your rights regarding your data, contact our support team.

Contact Us for Legal Inquiries on koyso

If you have questions about this legal notice, our Terms and Conditionsor any legal matter related to koyso, contact our support team through your account dashboard. We offer English-language support during standard business hours. We will respond to legal inquiries within a reasonable timeframe.

By using koyso, you acknowledge that you have read, understood, and agree to this legal notice, our Terms and Conditions, and our Privacy Policy. You acknowledge that you are responsible for verifying jurisdictional compliance and for securing your own account. You acknowledge that koyso operates on a limited-liability basis and that you use the platform at your own risk.